FAQ
Questions we hear the most
Whether we called you about an appointment or you're a company considering a campaign, the answers below cover what people ask us first. Don't see yours? Reach out — a real person reads every message.
For Homeowners
If we called or texted you
I got a call from Miller Connections — is it legit?
Most likely, yes. We schedule in-home appointments on behalf of local home service companies — fiber internet, home security, solar, and similar businesses — so if we called, a company that serves your area asked us to reach out. The fastest way to be sure: call or text our appointment line at (855) 763-6857 and we'll verify your appointment while you're on the line. Our Got a call from us? page walks through exactly what a real call from us looks like.
How do I reschedule or cancel my appointment?
Call or text (855) 763-6857 — Monday through Saturday, 9am–9pm Eastern. We'll move the appointment to a time that works or cancel it outright, no hoops and no pressure. You can also confirm a time you already have; that's what the line is for.
How do I stop getting calls or texts?
Reply STOP to any text from us and the texts end immediately. To stop phone calls, tell the agent on any call — or call the appointment line — and ask to be added to our do-not-call list. It's honored immediately and permanently. Details are on the Got a call from us? page.
Will you ever ask me for payment over the phone?
No — never. We don't take credit cards, gift cards, or deposits over the phone. Our only job is scheduling a visit from the company we're calling for. Anyone demanding payment to "hold" an appointment is not us.
For Businesses
If you're considering a campaign
Do we need to provide the leads?
No. We can source calling data for your territory, work lists you provide, or both. We'll tell you up front which approach fits your campaign.
Can you call our aged leads or old customer lists?
Yes — aged leads, prior quotes, cancelled accounts, and old customer lists are often the most productive data a company owns. Lists are scrubbed for compliance before calling begins.
Can you support multiple territories?
Yes. Campaigns are organized by territory, and appointments are only set inside the areas you define. We currently support companies in multiple states.
Can you work around our team's availability?
Yes. We book into the windows your team actually runs — by day, time block, and territory — so appointments match your real capacity.
How do you confirm appointments?
Every appointment gets a day-before confirmation call: time still works, decision-maker will be there, address verified. Anything that's changed gets rescheduled live instead of becoming tomorrow's no-show.
What happens with no-shows or reschedules?
Same-day follow-up, every time. Reschedules your team saves in the field stay with your team; the rest come back to our phone team for re-booking, and the outcome is recorded either way.
How do you track appointment outcomes?
Every appointment carries a disposition — set, confirmed, ran, sold, no-show, rescheduled, not interested, and so on — updated as the appointment moves. You see the same record we do.
How is pricing determined?
Campaign pricing is based on scope, territory, appointment criteria, and volume. We quote it after scoping your campaign — and the qualified-appointment standard is defined in the same conversation, so you know exactly what you're paying for.
What industries do you work with?
Home security is our deepest specialty, but we run the same model for fiber internet, solar, and other home services that sell or serve in the home — roofing, HVAC, pest control, and more. See Industries for the full list.
How do you handle compliance and DNC/TCPA standards?
Campaigns run to TCPA standards, lists are scrubbed against do-not-call registries before dialing, and any customer who asks not to be called is marked immediately and permanently. Identity and recorded-line disclosures are scripted, not optional.
Can calls be reviewed or quality-checked?
Yes. Calls run on a dialer platform with recording, and appointment-setting calls can be reviewed — we use them for coaching, and review is part of how disputes get settled fairly.
Running a home security dealership? There's a deeper FAQ on the security dealer page.
Get Started
Ready to put a real calling team behind your business?
Tell us about your service area, your customers, and what your phones aren't getting done — appointments, follow-ups, saves, or all three. We'll come back with a campaign plan and straight answers on what's realistic.