FAQ
Questions we hear the most
Answers for homeowners we have called and for companies considering a campaign. For anything not covered here, contact us.
For Homeowners
If we called or texted you
I got a call from Miller Connections. Is it legit?
Most likely, yes. We schedule in-home appointments on behalf of local home service companies (fiber internet, home security, solar, and similar businesses), so if we called, a company that serves your area asked us to reach out. To check, call or text our appointment line at (855) 763-6857 and we'll look up your appointment while you're on the line. Our call verification page lists what every call from us includes.
How do I reschedule or cancel my appointment?
Call or text (855) 763-6857, Monday through Saturday, 9am to 9pm Eastern. We'll move the appointment to a time that works for you or cancel it. You can also call to confirm the time you already have.
How do I stop getting calls or texts?
Reply STOP to any text from us and the texts end immediately. To stop phone calls, tell the agent on any call, or call the appointment line, and ask to be added to our do-not-call list. It takes effect immediately and permanently. Details are on the call verification page.
Will you ever ask me for payment over the phone?
No. We don't take credit cards, gift cards, or deposits over the phone. We only schedule visits for the company we're calling for. Anyone asking for payment to hold an appointment is not us.
For Businesses
If you're considering a campaign
Do we need to provide the leads?
No. We can source calling data for your territory, work lists you provide, or both. We recommend one of these when we scope your campaign.
Can you call our aged leads or old customer lists?
Yes. Aged leads, prior quotes, cancelled accounts, and old customer lists are often the most productive data a company owns. Lists are scrubbed for compliance before calling begins.
Can you support multiple territories?
Yes. Campaigns are organized by territory, and appointments are only set inside the areas you define. We currently support companies in multiple states.
Can you work around our team's availability?
Yes. We book only into the days, time blocks, and territories your team works, so appointments match your capacity.
How do you confirm appointments?
Every appointment gets a day-before confirmation call or text that checks the time, the decision-maker, and the address. If anything has changed, we reschedule the appointment.
What happens with no-shows or reschedules?
We follow up on every no-show the same day. Reschedules your team makes in the field stay with your team, the rest come back to our phone team for rebooking, and the outcome is recorded either way.
How do you track appointment outcomes?
Every appointment carries a disposition (set, confirmed, ran, sold, no-show, rescheduled, not interested, and so on) that is updated as the appointment moves. You see the same record we do.
How is pricing determined?
Campaign pricing is based on scope, territory, appointment criteria, and volume. We quote it after scoping your campaign, in the same conversation where the qualified-appointment standard is defined.
What industries do you work with?
Home security is where we have the most experience, and we run the same model for fiber internet, solar, and other home services that sell or serve in the home, including roofing, HVAC, pest control, and more. See Industries for the full list.
How do you handle compliance and DNC/TCPA standards?
Campaigns run to TCPA standards, lists are scrubbed against do-not-call registries before dialing, and any customer who asks not to be called is marked immediately and permanently. Every script includes the identity and recorded-line disclosures.
Can calls be reviewed or quality-checked?
Yes. Calls run on a dialer platform with recording, and appointment-setting calls can be reviewed. We use them for coaching, and review is part of how disputes get settled fairly.
Home security dealers can find more answers on the security dealer page.
Get Started
Start with a campaign plan
Tell us your service area, who your customers are, and which calls your team isn't getting to, such as appointments, follow-ups, or saves. We'll reply with a campaign plan that covers criteria, scheduling windows, expected ramp, and pricing.