A call center for home service providers, based in Dayton, Ohio
Outbound calling and appointment setting for home service providers.
We work for fiber internet providers, home security dealers, solar companies, and the trades that sell in the home. Our phone team calls your leads, customer lists, and follow-up backlog and books appointments onto your schedule. You can see the outcome of every call.
- Every call dispositioned
- Day-before confirmations
- TCPA & DNC compliant
One calling partner across the industries that sell in the home
Home Security & AutomationFiber InternetSolarRoofingWindowsPest ControlLawn CareB2B & Residential
Lead Generation + Appointment Setting
A trained phone team that works your campaigns every day
Many home service companies buy leads. Those leads are often shared, few of them answer, and the field team ends up doing the dialing. We work as your calling partner for the long term. Our agents handle prospecting, scheduling, confirmations, follow-ups, and save calls with scripts written for your company.
Exclusive appointments
Set for your company only, against qualification criteria you define with us before the campaign starts.
Your people stay in front of customers
Trained agents handle the dialing, so techs and reps spend prime hours running jobs and closing sales.
Every outcome tracked
Every call gets a disposition, and every appointment is tracked to its final outcome. You see the same numbers we do.
Common Problems
Where phone work falls behind in home service companies
Prime hours lost to admin
Techs and reps spend their best hours confirming appointments and chasing callbacks, hours they could spend running jobs and closing sales.
Appointments that fall apart at the door
Renters, one-leg appointments, and customers who don't know why someone is coming. The rep finds out in the driveway.
Leads and customers that go quiet
Aged leads never re-called, past quotes never followed up, and customers who cancel without anyone asking why.
No-shows with no follow-up
Missed appointments get no same-day call, no reschedule attempt, and no record of what happened.
Lead vendors are paid whether or not the appointment holds. Our work pays off only when the appointment holds and the customer stays, so qualification, day-before confirmation, follow-up, and outcome tracking are part of every campaign and are not sold separately.
How It Works
Four steps to a running campaign
- 1
Define the standard
We agree on what counts as a billable appointment, a completed follow-up, or a saved customer for your business: the criteria, the scripts, the service area, and what disqualifies a call.
- 2
Build the campaign
We script the call in your company's voice, load your territory and lists, and assign trained agents who work your campaign daily.
- 3
Call, book, confirm
Appointments go onto your schedule as they're set, each with a confirmation call or text. Follow-up, retention, and billing campaigns run on the same schedule and the same tracking.
- 4
Review and adjust
You get reporting on every call and appointment. We review it with you and change scripts, lists, or scheduling where the numbers show a problem.
Industries We Serve
Companies that sell and serve in the home
We run residential and commercial campaigns for companies whose revenue comes from booked appointments and repeat customers.
Why Miller Connections
Outbound calling with a record behind every appointment
We measure our campaigns by appointments that hold and customers who stay. Every call and every appointment is recorded, and your invoice is built from that record.
A defined billable standard
You're invoiced for work that meets the criteria we set together, and you can see which appointments did.
Disposition tracking
Every appointment is marked set, confirmed, ran, sold, saved, or no-show, with its full history. You see the same numbers we do.
Direct line to ownership
You work directly with the people who run the call center, and issues get a same-day answer.
Compliance on every campaign
Every list is scrubbed against do-not-call registries before calling, and every campaign follows TCPA standards.
100%
of appointments get a day-before confirmation call or text
6 days
of live calling every week, Monday through Saturday
0
shared leads. Every appointment is exclusive to your company
Same-day
answers from ownership on any account question
What We Handle
Appointment setting, follow-up, retention, and billing calls
Appointment Setting
Outbound campaigns that book qualified, confirmed appointments directly onto your team's schedule, with full contact details, qualification notes, and a confirmation call or text before anyone drives.
Lead Follow-Up & Reactivation
We work aged leads, past quotes, and homeowners who were interested but not ready. Every record is called, dispositioned, and either booked or closed out with a reason.
Current-Customer Campaigns
Upgrade and cross-sell calling into your existing base: service add-ons, equipment upgrades, and re-engagement for customers you haven't touched in a year.
Retention & Save Calls
We call customers who are about to cancel and customers who already left. Every call records the reason for the cancellation, and accounts that need you are sent back to you.
Billing Follow-Up
Courteous past-due calls: payment reminders, follow-up on missed promises to pay, and escalation to you when a call is not enough.
Confirmations & Reschedules
Day-before confirmations, same-day no-show follow-up, reschedules, and missed-call returns, so more of your booked appointments are run.
What to Expect as a Client
Questions new clients ask
How fast do appointments start?
Most campaigns book their first appointments within the first week of calling. Volume builds as agents learn your territory and we adjust the script based on completed calls.
Do we have to start with appointment setting?
No. Some clients start with follow-up or retention calling on their existing customer base. It often pays back fastest because those customers already know your company.
What do you need from us?
Your service area, your scheduling availability, your qualification rules, and the result of every appointment. Campaigns improve fastest when results come back quickly.
How is communication handled?
You'll have a direct contact, scheduled reviews of campaign numbers, and same-day notice on anything that affects your calendar, such as reschedules, cancellations, or territory issues.
Get Started
Start with a campaign plan
Tell us your service area, who your customers are, and which calls your team isn't getting to, such as appointments, follow-ups, or saves. We'll reply with a campaign plan that covers criteria, scheduling windows, expected ramp, and pricing.